Privacy Policy
Version: 1.0
Review Date: July 2027
Introduction
At The Menopause Partnership Ltd, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our services, visit our website or contact us.
We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and our professional duties of confidentiality.
Who We Are
The Menopause Partnership Ltd is the data controller responsible for your personal information.
Registered Office
C/O Office 3.01
Baltimore House
Baltic Business Quarter
Gateshead
NE8 3DF
ICO Registration Number: ZB955388
If you have any questions about this Privacy Policy or how we process your personal information, please contact us at:
Email: hello@themenopausepartnership.co.uk
The Information We Collect
Depending on the service you receive, we may collect:
Personal information
- Name
- Date of birth
- Address
- Telephone number
- Email address
- NHS number (where appropriate)
- GP details
Health information
To provide safe and effective care, we may collect information including:
- Medical history
- Current symptoms
- Medication history
- Allergies
- Blood test results
- Previous investigations
- Lifestyle information relevant to your care
- Consultation notes
- Clinical correspondence
Some of this information is classed as special category data, which receives additional legal protection under UK GDPR.
How We Use Your Information
We use your personal information to:
- Provide safe, personalised healthcare.
- Arrange appointments and communicate with you about your care.
- Maintain accurate medical records.
- Arrange investigations, including blood tests where appropriate.
- Issue prescriptions.
- Liaise with your NHS GP or other healthcare professionals, with your consent where appropriate.
- Meet our legal, professional and regulatory obligations.
- Improve the quality and safety of our services.
Our Legal Basis for Processing
We process your personal information because it is necessary to:
- Provide healthcare and medical treatment.
- Perform our contract with you when you book an appointment.
- Meet our legal obligations.
- Comply with our professional responsibilities as registered medical practitioners.
- Protect your vital interests where necessary.
Where consent is required, we will ask for your permission unless we are required by law to process or disclose information.
How We Store Your Information
We use Cliniko, a secure clinical practice management system, to:
- Manage appointments.
- Store medical records.
- Communicate securely with patients.
- Issue invoices and receipts.
- Maintain clinical documentation.
Cliniko uses industry-standard security measures to protect patient information. Access to your records is restricted to authorised members of The Menopause Partnership who require the information to provide your care.
Sharing Your Information
We only share your personal information where necessary to provide your care or where required by law.
This may include:
- Your NHS GP (with your consent where appropriate)
- Other healthcare professionals involved in your care
- Medichecks, when arranging blood tests
- Pharmacies dispensing your medication
- Stripe, to process secure online payments
- Professional advisers, insurers or regulators where legally required
We never sell your personal information to third parties.
Blood Tests
Where blood tests are clinically indicated, we work with Medichecks, our partner laboratory provider.
Only the information required to arrange and process your blood tests will be shared. Results are returned securely to your clinician and form part of your confidential medical record.
Payments
Online payments are processed securely through Stripe.
The Menopause Partnership does not store your full debit or credit card details.
How Long We Keep Your Information
We retain medical records for the periods required by UK law and current professional guidance.
When information is no longer required, it will be securely deleted or destroyed.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request restriction of processing in certain circumstances.
- Request deletion where legally appropriate.
- Object to certain types of processing.
- Withdraw consent where processing is based on consent.
Some of these rights may be limited where we have a legal obligation to retain medical records.
Marketing
We will only send newsletters or other marketing communications if you have chosen to receive them.
You can withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly.
Appointment reminders and communications relating to your care are not considered marketing.
Website Cookies
Our website uses cookies to improve functionality and understand how visitors use our website.
You can manage your cookie preferences through your browser settings. Please see our Cookie Policy for further information.
Keeping Your Information Secure
Protecting your information is extremely important to us.
We use appropriate technical and organisational safeguards to protect your personal information from unauthorised access, loss, misuse or disclosure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our services.
The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
The Menopause Partnership Ltd
C/O Office 3.01
Baltimore House
Baltic Business Quarter
Gateshead
NE8 3DF
Email: hello@themenopausepartnership.co.uk
If you remain concerned about how your personal information has been handled, you have the right to contact the Information Commissioner’s Office (ICO) (www.ico.org.uk).